At Veleska Jewelry, our first priority is your satisfaction.  Unless otherwise specified, your purchase may be exchanged or returned within 30 days from the original date of purchase, when accompanied by the sales receipt.  The item must be unused, and in unworn, original condition, and in the original box. 

No refunds, in-store credit only.

Items sold at a discount, special orders, completed layaways, modified, and/or custom pieces are not returnable or exchangeable, and are final sale.  A special order constitutes any jewelry, gemstone, watch, gift item, service, or product ordered or altered at the customer’s request.   Gift Certificates are not redeemable for cash.

**GIFTS AND PROPOSALS**

If you are purchasing an item for a gift or proposal and the time frame listed above regarding returns and exchanges doesn't work, please contact us prior to your purchase.

YES! We can size your rings.

We can provide a quote for you.

Pricing will depend on the number of stones and type of metal your ring is made with, as well as how big or small you may need to go. Please bring your ring in and we can give you an accurate quote.

Yes! We can size your ring.

When you purchase a ring from us we offer a one-time complimentary ring sizing within 60 days of receipt. Please enter your desired ring size with your purchase. Please allow an extra two weeks to receive your ring with custom sizing.

We stand behind the quality and craftsmanship of our jewelry.

Veleska Jewelry offers a free lifetime warranty against manufacturing defects on all jewelry made in our studio. This warranty does not apply to our collection of estate jewelry, artisan jewelry, or vendor jewelry since these pieces were not created at Veleska Jewelry.

All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

• The discoloration of precious metals caused by chemicals, make-up, immersion in pools and hot tubs, or bathing.
• Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
• Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
• The loss of a gemstone caused by damage from everyday wear or from other damage.

We are happy to give you a quote on the cost to repair your jewelry from normal wear and tear. Contact us for more information.

Items typically ship 24 hours from the time of your order. Cost of shipping will depend on what you purchase.